How Can Lean Help My Organization? We Are Not A Manufacturer.

Organizations such as hospitals, governments, educators, service providers, printers, event planners, and insurance companies ask. “How can Lean apply to my company?. I don’t make cars like Toyota.” But implementing Lean in these organizations provides value to the organization, its leaders, its employees, and its customers just as much as it applies value to manufacturing…

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How to Prevent Atrophy and Death in Your Lean Project

Developing a Lean culture with a Lean Management system developed in parallel with the Lean process system ensures that the roles, processes, standards, and procedures are documented and followed. Although we are not discussing physics, the law of entropy applies. It states “Organized systems tend to move toward disorganization”. Lean involves the adoption of new…

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LEAN can bring Growth, Profit, Happy Customers and Employees

My LEAN journey began with Leadership Through Quality and Six Sigma at Xerox and has continued through my work with the American Manufacturers for Excellence and now with Continuous Improvement at Konica Minolta. I am writing this first of multiple articles and podcasts in an effort to help you find your path through the thousands…

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How to Engage Employees and Create a Lovable Brand

What makes some brands stand out in the crowd while brands that once reigned supreme are now extinct or fighting for their life?  Those that stand out know who they are.  They can tell their story about how they were created and what they value.  But that alone does not make the difference. Stand out companies…

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Night At A Symphony Can Actually Improve Sales

I recently had the opportunity to attend a symphony led by a great conductor.  As he elegantly moved his arms and his body, I became aware of how his subtle movements connected with the musicians.  A conductor never says a word during the performance yet he carefully coordinates beautiful expressive music.  As I pondered his great…

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How to Overcome the Challenge of Engaging Your Customers

While enjoying the challenge of a 500 piece jigsaw puzzle with my niece Emma, I recalled lessons of my first day learning to be a trainer at Xerox. My coach, Doug Johnson said there were three things that were critical to my success in the classroom as well as the success of my students in…

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